FAQs - The Savvy Soul™

Care Instructions

Thank you for purchasing from The Savvy Soul! To maximize the life of your gear, be sure to follow the care instructions below, Printed Apparel (direct-to-garment) We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won’t fade for a […]

How should I clean my hats?

The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won’t diminish the quality of the embroidered design. We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that […]

What if I ordered the wrong size?

Each order is printed “on-demand” — just for you! Unfortunately, this means we won’t be able to accept returns for order mistakes. Please be sure to double-check the Size Chart for each of the items you’d like to order. Please check out our Return Policy page for more details.

How do the Adult T-shirts fit?

We use premium, Bella + Canvas exclusively for our adult tees. These unisex, Relaxed Fit styled tees run a touch small for men, and about a half a size large for women. They are among the softest t-shirts on the market. Offered in unisex sizing, these are a great option for both men and women. It’s not too fitted […]

Who pays the customs duties & taxes?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to appropriate customs agency by you.

Which states do we charge sales tax for?

Currently, we are required to charge sales tax in 36 states. The tax rate is different in each state, and within each state, it varies by county, city, and district. Alabama Arkansas California Colorado Connecticut Georgia Hawaii Illinois Indiana Iowa Kansas Kentucky Louisiana Maryland Massachusetts Michigan Minnesota Mississippi Nebraska Nevada New Jersey North Carolina North […]

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you. We may ask for your help before doing that, like confirming that the shipping address was correct. It would also […]